An e-commerce platform such as Amazon is not obliged in all cases to make a telephone number available to consumers before the conclusion of a contract (ECJ)
According to the Judgment of ECJ in Case C-649/17 (Bundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband e.V. v Amazon EU Sàrl), an e-commerce platform such as Amazon is not obliged in all cases to make a telephone number available to consumers before the conclusion of a contract. It is however obliged to provide those consumers with a means of communication allowing them to contact it quickly and to communicate with it efficiently. The company Amazon EU offers the sale of various goods, exclusively via a website, in particular, in Germany, via the site www.amazon.de. It was sued before the German courts by the Bundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband e.V. (Federal Union of Consumer Organisations and Associations) (‘the Federal Union’). The latter seeks to have it declared that Amazon did not respect its legal obligation to provide consumers with an efficient means to enter int...